With their proven ability to complete a staggering 800 new IT installations and projects each year, they have solidified their reputation as a trusted partner for clients across Australia and the Asia-Pacific region. What sets them apart is not just their installation expertise, but also their proficiency in handling communication, application, and infrastructure solutions.

To further enhance its capabilities and deliver unmatched efficiency, the company has taken a strategic approach by establishing an offshore team based in the Philippines. This move allows them to tap into a pool of highly skilled professionals who provide invaluable support, enabling them to maximize productivity while maintaining cost-effectiveness.

By leveraging both onshore expertise and offshore support, the company can deliver exceptional results that surpass expectations time and time again. Their commitment to continuous improvement ensures that they stay at the forefront of technological advancements while consistently delivering top-notch solutions for their valued clients.

The client takes pride in offering the best value for money by charging based on the value they provide, rather than their costs. However, they found that their Philippine service delivery captive center was becoming increasingly unsustainable cost-wise.

In their quest for sustainable growth and optimization, the company diligently sought a cost-efficient solution that would not compromise the exceptional quality of service they have consistently provided.

Their unwavering commitment to delivering best-in-class client service, a secure managed platform with an extensive network, and reliable cloud services has always been at the forefront of their business ethos.

Hence, they were determined to find an innovative solution that would enable them to expand while minimizing operational costs.

Our Accelerance partner smoothly transitioned the client's existing team from their captive setup to our partner’s office.

Our partner took ownership of transition management, employee contracts, payroll, procuring assets, providing office space, IT support, and operations management.

Our partner has consistently played a crucial role in the growth and success of various operations. With its expertise, it has not only aided in expanding businesses but also provided invaluable assistance in sourcing and acquiring highly skilled professionals for specialized roles, thereby enhancing the overall capabilities of teams.

Our partner’s scalable solution extends beyond recruitment and talent acquisition. It goes above and beyond by providing seamless support in facilitating the smooth transition and relocation of client team members when required, ensuring a hassle-free expatriation process.

The dynamic and highly skilled team is composed of a diverse group of professionals, each possessing their unique expertise. From the diligent Service Desk Analysts to the resourceful Managed Services Engineers, from the knowledgeable Network Engineers to the meticulous Service Delivery Specialists, and not forgetting the proficient Unified Communications Engineers and diligent Service Assurance Coordinators - this remarkable collective ensures uninterrupted service delivery.

Their responsibilities encompass a wide range of critical tasks such as proactive network management, efficient incident management, seamless implementations, continuous improvements, thorough compliance checks, and various other IT-related duties.

These individuals work tirelessly to guarantee that all IT operations run smoothly and efficiently, providing a solid foundation for optimal business performance. With their unwavering commitment to excellence and their ability to adapt swiftly to evolving technological landscapes, they are always ready to tackle any challenge that comes their way.

The strategic partnership established with our Accelerance partner has not only yielded impressive cost savings but has also unlocked significant operational efficiencies for our esteemed client. After leveraging the expertise and capabilities of our partner, their client has successfully reduced their annual operations cost by a remarkable $300K, driving substantial financial benefits.

These results showcase remarkable achievements, with an impressive 26.4% annual savings. The previous cost of $1.14 million was strategically reduced to $840,000, marking a significant financial success.

The team experienced an extraordinary 400% growth, underlining the project's immense impact on scalability and resource utilization. Notably, the client garnered multiple industry recognitions, reinforcing the exceptional outcomes achieved through our collaborative efforts.