Customer Stories
Experience the success stories of customers who entrusted us and our certified partners.
See how we've advised companies like yours to beat challenges and
seize opportunities through software outsourcing.
Prominent FinTech Firm Headquartered in LATAM
Enhancing revenue by modernizing and scaling across all service channels.
Overview
In today's era of digital innovation, the ability to effectively scale products and experiences for a prominent FinTech firm is essential for maintaining a competitive edge in the industry.
Industry
Finance and Insurance
Challenges
- Market expansion and product customization: As the FinTech company sought to establish its presence in new markets, it faced the challenge of introducing new products such as cryptocurrency and tailoring its offerings to meet the specific needs of customers in each country.
- Security and regulatory compliance: Ensuring adherence to strict security measures and compliance with regulatory standards is a common challenge for financial institutions. Entering new markets, for the client, the challenge was further complicated. They had to navigate the unique regulatory frameworks and security requirements of each country they expanded into.
- Cross-platform consistency and user experience: Maintaining a consistent, seamless, and user-friendly experience across various platforms, including the website and mobile app, presented a significant challenge.
- The FinTech company aimed to deliver a cohesive and intuitive user experience to ensure customer satisfaction and engagement, but achieving this consistency across different platforms required careful attention to design and development.
Solutions
- Modernizing the application for multi-currency management: To adapt to the multi-currency reality, our Accelerance partner worked with the client to modernize their application. The solution effectively managed cryptocurrencies and their related flows, enabling the FinTech company to meet the demands of today's financial landscape. With a focus on superior performance and reliability, our partner aimed to gain the trust of the new customer base and ensure a seamless experience across the platform.
- Ensuring cybersecurity and compliance: Prioritized cybersecurity measures to safeguard sensitive customer data and ensure complete reliability. Integrating workflows for financial contract creation and complying with country-specific data standards, maintained the security of personal and financial information. Our Accelerance partner used rigorous quality assurance processes aimed to prevent any defects from leaking into production, guaranteeing a superior experience for end-users.
- Enhancing user experience through design: Revamped the user experience through the redesign of our partner’s client application and focused on creating a clear and consistent brand identity and experience. They customize the application for each country, considering colloquial expressions and other important details to provide customers with a personalized experience. This approach aimed to increase customer engagement and satisfaction.
Results
Modernizing and scaling across all service channels is crucial for boosting revenue. This strategic move allows the organization to adapt to changing customer needs more efficiently, ultimately leading to improved operational excellence and increased revenue.
The introduction of an intuitive user interface across all products and services plays a vital role in revenue growth.
This user-centric approach enhances the overall customer experience, leading to increased user engagement and satisfaction, which, in turn, boosts revenue through higher customer retention and attraction of new customers.
Application Security and Reliability: Prioritizing strong security measures and unwavering reliability is fundamental. By emphasizing security, it not only protects sensitive data but also bolsters customer confidence in the application, ultimately leading to increased revenue.
Seamless Experience through Integration: Dedication to a seamless user experience is evident through the consistent application of design principles and the seamless integration of new third-party products.
This strategy guarantees that customers can effortlessly navigate and utilize services, resulting in heightened user satisfaction and, consequently, increased revenue.